MentorFactor's Services

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In today’s world, knowledge is capital. When people leave the organization, do you know what they know? How are you managing the knowledge being generated. We can help you implement strategies for knowledge capture and knowledge transfer. We can help you design the right knowledge architecture to support your enterprise.

We do all types of documentation, but specialize in technical documentation for technical people: API, infrastructure (ITIL), forensic (code-level documentation), requirements, operations and support documentation, training, XML-based, Markdown-based, DITA, web-based, compliance (PCI, OSHA, Security Audit, SOC, other regulatory).

  Does your organization have the controls in place to protect it against cyber attacks? We can help you establish what controls are appropriate for your environment and that they align with the National Institute of Standards and Technology (NIST) Information Technology Laboratory standards and the ANSI/ISA-62443 standards for security for industrial automation and control systems. We can write the policies and procedures and help you establish a mechanism to keep them current over time.

Outages are expensive. Does your support team know how systems are put together? Where are the firewalls? What web services are involved? How are you connecting to the cloud? What systems are running on what servers? How are they being monitored? How would your documentation fare in a security audit? How easy is it for your people to find the information they need when they need it? We can help develop and organize information in a way that will pass an audit and minimize downtime. 

  MFI offers three types of analytical offerings: Business analysis, process analysis, and data analysis.

Business analysis provides you with a holistic view of your business. Is your business model working efficiently? Has it kept current with your customers’ needs?

Process analysis provides you with a framework to manage processes in a way that allows your company to be agile. We help identify, analyze, and document current process flows, as well as facilitate your team’s efforts to design better ways to get the job done.

Data analysis supports your efforts to understand, both quantitatively and qualitatively, how your business is performing internally and with your customers.

Want to know more about flow-based leadership and flow-based decision making?  Through The Center for Flow-Based Leadership®, we develop customized workshops in the areas of flow-based leadership, servant leadership, conflict management, having hard conversations, knowledge management, and more. We can help align your leadership team with organizational goals.